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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.  

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NONB-Series Resolution Set Too High Article rated 1.6/5.0
Attached is a walkthrough on how to reset the system settings. I would follow the guide a few times to make sure you are hitting the buttons properly. If this walkthrough does not work then you will h...
Motion Recording Article rated 2.2/5.0
To set the schedule for motion recording, you would need to enter into the Main Menu > Record and set the "Rec. Mode" to "Time Schedule". Then you would select the schedule opti...
Fullscreen on Motion Article rated 2.6/5.0
What may be happening is an alert is triggering for motion still and kicking you out of the auto sequence. Go into Main Menu > Device > Alarm and uncheck the Fullscreen option.
Recordings Appear Blank Article rated 1.3/5.0
This usually happens when viewing in the video search section of the DVR. What happens is the file will play up until there is a flagged motion event, then will stop or black out when it reaches the n...
Leaves and plants are glowing white in direct sunlight. Article rated 2.3/5.0
This is called the Wood effect. There is nothing wrong with the cameras or the DVR. More information can be found here: and here: http:...
Unable to attach receipt to RMA form Article rated 2.2/5.0
A receipt is required for all warranty requests, including repairs and part requests. If you are having problems attaching your receipt, submit this form without the receipt and send an email to suppo...
Rebates Article rated 2.2/5.0
Neither Night Owl technical support nor the sales department handles rebates. Unfortunately, we cannot assist with your rebate. This is done by a third-party company, 4MyRebate. All rebate information...
Returns / Repair / RMA / Parts Article rated 2.3/5.0
If you need to return a device for repair or replacement or missing parts then request an RMA or a parts request from: Make sure to...
Refunds Article rated 3.4/5.0
Night Owl technical support cannot process refunds. If you require a refund, you must speak to the retailer from which the product was purchased. If you purchased your product from, ema...
DDNS Registration Article rated 2.8/5.0
If your DVR is already network, accessible remotely, and you have a dynamic external IP address, it will keep changing. Create a hostname to take place of your external IP address. You...

» Top Knowledgebase articles: Views
» Latest Knowledgebase articles: Date added
 Unable to attach receipt to RMA form 07-15-2013 16:19:33
 DDNS Registration 03-08-2011 15:09:21
 Returns / Repair / RMA / Parts 01-14-2011 20:42:01
 Refunds 01-14-2011 20:40:12
 Rebates 01-10-2011 19:31:47
 Leaves and plants are glowing white in direct sunlight. 01-04-2011 19:11:31